TekWissen is a global workforce management provider based in Ann Arbor, Michigan. We specialize in strategic talent solutions for our clients worldwide. We are currently seeking an Application Support Specialist for our client in the banking and financial services sector. This position is based in Montreal, QC, and offers a hybrid work model.
Position Details
- Location: Montréal, QC H3A 2A6
- Duration: 12 Months
- Job Type: Contract
- Work Type: Hybrid
- Shift: Sunday to Friday, 12:00 PM to 09:00 PM
Job Overview
As an Application Support Specialist, you will ensure the quality of service for live applications used by end-users. Your main responsibilities will include:
- Incident Management: Diagnosing and resolving technical issues promptly.
- User Support: Responding to user requests and questions.
- Monitoring: Keeping an eye on production environments to ensure smooth operations.
- Communication: Coordinating daily with teams across different time zones to ensure effective transitions.
- On-Call Duties: Being available for incidents that may occur on weekends or bank holidays.
You will work in a follow-the-sun model, providing support for a range of applications in a cross-regional environment. This role encompasses Incident, Change, Problem, Service Request, and Release Management, in line with defined Standard Operating Procedures.
Technical Knowledge Required
To succeed in this role, you should have:
- SQL Expertise: Proficiency in Sybase T-SQL (Oracle PL/SQL is a plus).
- Unix Experience: Familiarity with Unix environments and shell scripting.
- Programming Skills: Knowledge of programming languages such as C, C++, .Net, VBA, Java, and others.
- Automation Tools: Experience with Autosys, Control M, ETL tools (DataStage WX), and file transfer tools (CFT, SFTP).
- Experience: At least 5 years in a similar support role, with knowledge of performance and capacity management from an application, database, and network perspective.
Personal Attributes
The ideal candidate should possess:
- Industry Knowledge: Understanding of the investment services industry and mutual fund administration.
- Analytical Skills: Strong analytical abilities and attention to detail.
- Interpersonal Skills: Good communication skills and the ability to work well in a team.
- Client Focus: A commitment to client satisfaction and a high energy level.
- Multi-tasking Ability: The capability to handle multiple responsibilities efficiently.
Required Education and Experience
- Education: A Bachelor’s degree or higher, or an equivalent combination of education and experience.
- Language Skills: Fluent English is essential; good French communication skills are a plus.
About TekWissen
TekWissen is an emerging global human capital, recruitment, and IT services organization. Founded in 2009, we leverage over a decade of staffing experience to deliver essential talent acquisition solutions and IT services for our clients. With operations in six countries—including the United States, Canada, Australia, India, the United Kingdom, and the Philippines—we work closely with organizations to meet their global talent needs and recruitment strategies.
Why Join Us?
At TekWissen, we support workforce diversity and are committed to creating an inclusive work environment. We believe that our differences make us stronger and enable us to deliver better solutions to our clients. If you are ready to join a team that values your contributions and fosters professional growth, we encourage you to apply.
Applying Guide
Ready to take the next step in your career? Here’s how to apply for the Application Support Specialist position:
- Update Your Resume: Make sure your resume highlights your relevant experience and skills.
- Craft a Cover Letter: Explain your interest in the role and what you can bring to TekWissen.
- Submit Your Application: Send your resume and cover letter with the subject line “Application Support Specialist .”
- Prepare for the Interview: If selected, you’ll be contacted for an interview to discuss your qualifications.
- Follow Up: After your interview, consider sending a thank-you email to express your appreciation for the opportunity.