Sentrex Health Solutions, a proud Canadian company, is looking for a Part-Time Administrative Assistant to join our Patient Support Program team. This is a remote position that offers flexible hours from Monday to Friday, 9 am to 5 pm, allowing you to work from the comfort of your home. We are a leading provider of innovative healthcare solutions that ensure patients receive the best support to maximize their treatment outcomes. If you have a strong administrative background and want to contribute to a supportive, patient-centered environment, we invite you to apply!
At Sentrex, we value a collaborative, engaging workplace culture, and believe in promoting a healthy work-life balance. With a strong focus on growth and development, we offer exciting opportunities for you to enhance your skills and grow within the company. Our inclusive and diverse culture ensures that everyone feels welcomed and valued.
Responsibilities
As the Administrative Assistant for the Patient Support Program, you will play a critical role in supporting the daily operations of the program. Your key responsibilities will include:
- Administrative Support Across Teams
- Provide cross-coverage for various departments within the Patient Support Program, including processing safety data, fulfilling requests, internal and external communications, and field staff support.
- Maintain a well-organized system for managing all incoming and outgoing emails, faxes, and correspondence.
- Assist with data entry and ensure information is accurately recorded into our database system.
- Managing Reports and Program Documentation
- Prepare and submit reports on a regular basis (daily, weekly, monthly), including time sheets, expenses, and CRM data.
- Ensure program documentation is complete, accurate, and consistent, maintaining high standards of quality control.
- Report Adverse Events and Severe Adverse Events (AE/SAEs) following company protocols.
- Coordination and Support for Team Activities
- Schedule meetings, assist with maintaining the filing system, and manage office supplies inventory.
- Prepare and send out Program letters and materials, working with the team to ensure timely completion of administrative tasks.
- Handle incoming and outgoing mail and ensure the smooth flow of communications.
- Data Accuracy and Process Improvement
- Monitor the accuracy of patient and program data and ensure the effective processing of pertinent information.
- Execute ad-hoc administrative duties and assist the team as needed, maintaining a flexible, adaptable approach to tasks.
- Contribute to improving administrative processes to enhance efficiency.
- General Administrative Duties
- Provide general office support, including managing phone systems and maintaining efficient office operations.
- Support other areas within the organization as required, adapting to various administrative needs that arise.
Qualifications
To succeed in this Part-Time Administrative Assistant role, you should possess the following qualifications:
- Education and Experience
- A Grade 12 education combined with 2 years of community college or equivalent work-related experience in providing office administration services.
- Bilingualism (English and French) is preferred, as it will allow you to communicate with a wider range of clients and stakeholders.
- Experience working within Patient Support Programs is a plus, as it will help you quickly adapt to the demands of this role.
- Technical Skills
- High proficiency in Microsoft Office Suite and the ability to work with other office software and phone systems.
- Ability to handle data entry efficiently and with accuracy, ensuring the integrity of patient and program data.
- Strong typing skills and experience using various computer-based programs and databases.
- Interpersonal Skills
- Excellent verbal and written communication skills with a strong ability to engage with internal and external clients in a professional manner.
- Strong organizational skills and the ability to manage multiple tasks while adapting to changing priorities.
- A self-directed individual who works well independently and can collaborate effectively within a team.
- Confidentiality and Adaptability
- Ability to handle sensitive information with discretion and follow strict confidentiality policies when managing patient data.
- A proactive and dynamic approach, demonstrating flexibility in meeting the needs of the team.
- Experience with a fast-paced environment and a capacity to quickly learn and adapt to new systems and processes.
Benefits
As part of the Sentrex team, you will enjoy several benefits, including:
- Competitive Compensation
- A competitive salary for the part-time role, reflecting your experience and contributions.
- Generous vacation entitlement and paid sick days to support your well-being.
- Wellness and Support
- A Wellness Program that provides 5 paid days off each year for your health and personal care.
- Employee Assistance Program (EAP) to support you with various personal and professional challenges.
- Comprehensive Benefits Package
- Dental and Extended Health Benefits, as well as coverage for Accidental Death & Dismemberment (AD&D), Long-Term Disability (LTD), and Employee/Dependent Life Insurance.
- Paid sick days to ensure you are supported during times of illness.
- Growth Opportunities
- Access to our Employee Development Program, which includes industry-leading corporate training throughout the year.
- Opportunities for career growth within a high-growth organization that values learning and development.
Applying Guide
Ready to join our team? Here’s how to apply for the Administrative Assistant role:
- Prepare Your Application
- Update your resume to highlight your administrative experience, particularly in healthcare or patient support roles.
- Write a cover letter explaining why you are a good fit for this position and how your skills align with the responsibilities.
- Submit Your Application
- Submit your resume and cover letter through the job portal or directly to our recruitment team. Be sure to follow any application instructions carefully.
- Interview Process
- Our recruitment team will review your application and, if shortlisted, you will be invited for an interview.
- The interview process may involve discussing your administrative experience, technical skills, and ability to handle the dynamic nature of patient support services.
- Follow Up
- If you haven’t heard back after a week or two, feel free to send a polite follow-up email to express your continued interest in the position.
Why Sentrex?
Sentrex Health Solutions is a company that truly values its employees and the work they do. By joining our Patient Support Program as a Part-Time Administrative Assistant, you will have the opportunity to contribute to an important cause, work in a supportive and inclusive environment, and grow professionally within a dynamic healthcare company. Apply today and become part of our passionate team!