Point S Canada is seeking a dedicated Service Advisor to join our team in Vaudreuil-Dorion. In this role, you will act as a crucial liaison between our customers and mechanics, ensuring a smooth and efficient service experience. If you have a passion for customer service and the automotive industry, we invite you to apply!
Responsibilities
- Schedule maintenance service appointments and gather essential information from customers.
- Greet customers warmly upon arrival and assess their vehicle needs.
- Listen to and analyze customer concerns, explaining necessary repairs and providing cost estimates.
- Accurately document vehicle issues on repair orders.
- Recommend preventive maintenance options to enhance vehicle performance.
- Prepare invoices based on completed work orders.
- Clearly explain the nature of work performed and related costs to customers.
- Handle administrative tasks such as managing appointments and processing payments.
- Facilitate communication between technicians and customers.
- Build and maintain strong customer relationships and loyalty.
- Follow up with customers to evaluate their satisfaction with services.
- Research and order necessary vehicle parts for repairs; manage returns of non-compliant parts.
- Assign tasks to mechanics according to their availability and expertise.
Qualifications
- DEP in Technical Advising (an asset).
- 2 to 5 years of experience in the automotive field or strong automotive knowledge (an asset).
- Proficiency in Microsoft Office and other computer tools.
- Bilingualism is an asset.
- Strong interpersonal and communication skills.
- Positive, solution-oriented attitude.
- Demonstrated aptitude for customer service and sales.
- Self-motivated, versatile, organized, and able to work well in a team.
Benefits
- Competitive salary based on experience.
- Group insurance coverage.
- Employee RRSP program (RPDB).
- Focus on work-life balance.
- Performance bonus structure.
Working Conditions
Join our collaborative team where your contributions will directly impact customer satisfaction and loyalty. You will be part of an environment that values your input and fosters professional growth.
Application Instructions
To apply, please submit your resume and a cover letter detailing your relevant experience and skills. We encourage you to apply promptly, as we are conducting interviews on a rolling basis.