Customer Experience Associate

TD Canada Trust is looking for a Customer Experience Associate to join our team in Whitby, Ontario. In this role, you will be the face of the bank, creating positive experiences for customers and helping them with financial transactions, advice, and services. If you’re passionate about providing exceptional customer service and have a desire to help people with their banking needs, this role is perfect for you!

As a Customer Experience Associate, you will be an essential part of the team, responsible for connecting with customers, ensuring their needs are met, and providing excellent service. If you are eager to build lasting relationships with customers and contribute to a collaborative work environment, apply today to take the next step in your career!

Responsibilities:

In this role, your primary responsibilities will focus on delivering outstanding customer service, managing transactions, and promoting TD’s products and services:

1. Financial Transactions:
   • Process financial transactions such as deposits, withdrawals, bill payments, and other services following TD’s guidelines and industry regulations.
   • Maintain accuracy and confidentiality while handling sensitive customer information.
2. Customer Interaction:
   • Understand and assess customer needs to suggest personalized banking solutions.
   • Build meaningful relationships with customers through friendly and clear communication.
   • Resolve customer concerns promptly and escalate issues when necessary to ensure customer satisfaction.
3. Promoting Banking Solutions:
   • Achieve business goals by promoting TD products and services tailored to customer needs.
   • Offer solutions that align with customers’ financial goals, ensuring their satisfaction and loyalty.
4. Team Collaboration:
   • Foster a positive work environment by working well with your colleagues.
   • Contribute to team success by staying organized and completing tasks on time.
   • Help create a welcoming and inclusive atmosphere for both customers and team members.
5. Operational Excellence:
   • Assist in identifying and implementing operational improvements to ensure smooth and efficient branch operations.
   • Maintain the highest level of professionalism and adherence to TD’s policies and procedures.

Qualifications:

To be successful in this role, you should have the following qualifications:

1. Education and Experience:
   • High school diploma or equivalent is required.
   • At least 1 year of relevant customer service experience is preferred.
   • An undergraduate degree in a related field is an asset but not required.
2. Skills:
   • Strong administrative and organizational skills to manage multiple tasks in a fast-paced environment.
   • Proficiency in Microsoft Office tools (Word, Excel, Outlook) and internet navigation.
   • Excellent verbal and written communication skills to engage with customers clearly and effectively.
3. Attributes:
   • A self-starter with the ability to handle multiple responsibilities and meet deadlines.
   • Detail-oriented and able to accurately process financial transactions and customer information.
   • A team player with a positive attitude who can contribute to the team’s success and growth.
4. Customer Service Skills:
   • Experience in building customer relationships and resolving concerns efficiently.
   • Ability to explain banking products and services in a clear and understandable way.

Benefits:

TD offers a comprehensive Total Rewards package to ensure your financial, physical, and mental well-being:

1. Competitive Pay:
   • Starting pay of $21.50 – $27.05 CAD per hour, with opportunities for growth and pay increases over time as you develop in your role.
2. Health & Well-Being:
   • Access to a range of health benefits, including medical, dental, and vision coverage.
   • Programs to support your mental health and overall well-being.
3. Career Growth:
   • Career development opportunities through ongoing training, performance reviews, and mentoring programs.
   • Regular career conversations with your manager to help you achieve your career goals within the bank.
4. Work-Life Balance:
   • Flexible work schedules and paid time off to help you balance work and personal commitments.
5. Employee Benefits:
   • Discounts on TD products and services, along with access to banking benefits.
6. Inclusive Work Environment:
   • TD promotes diversity and inclusion, and provides accommodations for applicants and colleagues with disabilities.

Applying Guide:

Follow these easy steps to apply for the Customer Experience Associate position at TD Canada Trust:

1. Prepare Your Resume:
   • Highlight your customer service experience, organizational skills, and any relevant experience in banking or finance.
2. Submit Your Application:
   • Apply online through the TD Canada Trust careers portal or visit the Whitby branch to submit your resume in person.
3. Interview Process:
   • If your application is shortlisted, you will be contacted for an interview. Be prepared to discuss your previous experiences, your communication skills, and your ability to thrive in a fast-paced environment.
4. Training & Onboarding:
   • Upon being hired, you will receive comprehensive training to ensure you are well-equipped to excel in your new role.
5. Start Your Career with TD:
   • After completing training, you will start your career as a Customer Experience Associate, helping customers achieve their financial goals while building a rewarding career at TD Canada Trust.

Conclusion:

At TD Canada Trust, you will have the opportunity to make a difference in the lives of customers while growing your career. We are committed to helping you succeed by offering competitive pay, excellent benefits, and numerous development opportunities. If you’re looking for a role where you can make a real impact, apply now to become a part of the TD team in Whitby, Ontario!

APPLY HERE: