Care Coordinator

Are you passionate about helping others and ensuring smooth operations in a healthcare setting? Lifemark Health Group is looking for a Care Coordinator to be the friendly face and reliable support for our clinic. You’ll play a key role in managing patient interactions, ensuring efficient administrative processes, and fostering positive relationships with patients, staff, and external partners.

This position is perfect for someone who thrives in a fast-paced environment, values teamwork, and wants to contribute to exceptional patient care. If you’re organized, enthusiastic, and detail-oriented, this is your chance to join a dynamic healthcare team and make a meaningful difference in people’s lives.

Responsibilities

As a Care Coordinator, your primary role will be to support the smooth operation of the clinic and ensure an excellent experience for every patient. Here’s what you’ll do:

1. Customer Service:
   • Answer phone calls, greet patients and visitors, and provide friendly and professional assistance.
   • Address patient concerns and questions with empathy and accuracy.
2. Patient Intake and Records Management:
   • Collect detailed and accurate information during a patient’s first visit and throughout their treatment journey.
   • Assist patients in completing necessary paperwork, ensuring all information is correct.
   • Maintain and update medical records with accuracy and confidentiality.
3. Appointment Scheduling:
   • Coordinate patient appointments, ensuring smooth scheduling and time management.
   • Track coverage approvals for all funding streams to support patient care plans.
4. Administrative Duties:
   • Manage incoming and outgoing communications, including emails, mail, and faxes.
   • Process payments at the time of service and handle invoicing tasks.
   • Organize courier packages and provide administrative assistance to the Care Coordinator Manager and Clinic Director.
5. Data Entry and Billing:
   • Accurately enter data into the clinic’s systems.
   • Ensure timely billing for services provided.

Qualifications

To excel in this role, you should bring a mix of skills, experience, and personal qualities.

1. Educational Requirements:
   • High School Diploma, G.E.D., or equivalent qualification is required.
2. Essential Skills and Experience:
   • Excellent customer service and telephone etiquette.
   • Strong organizational skills with the ability to multitask effectively.
   • Proficient in data entry and basic computer applications.
   • Clear and professional communication skills, both written and verbal.
3. Personal Attributes:
   • Flexible and adaptable to changing priorities.
   • Friendly, approachable, and patient-focused.
4. Preferred Experience:
   • Previous experience in a physiotherapy clinic or similar healthcare environment is an asset.

Benefits

Lifemark Health Group values its employees and offers a supportive work environment. Here’s what you can expect:

1. Inclusive Workplace:
   • Lifemark is committed to diversity and welcomes applications from people with disabilities.
   • Accommodations are available during all parts of the hiring process.
2. Professional Growth:
   • Work in a role that allows you to enhance your organizational, communication, and administrative skills.
   • Gain experience in a healthcare setting with opportunities to learn and grow.
3. Team Environment:
   • Be part of a collaborative team dedicated to improving the health and well-being of patients.
4. Stability and Support:
   • Join a well-established organization that values teamwork and excellence in service delivery.

Applying Guide

Take the next step in your career and join Lifemark Health Group as a Care Coordinator. Follow these simple steps to apply:

1. Update Your Resume:
   • Highlight your customer service experience, organizational skills, and any healthcare-related background.
2. Craft a Cover Letter:
   • Explain why you’re interested in this role and how your skills align with Lifemark’s mission to deliver exceptional patient care.
3. Submit Your Application:
   • Visit the Lifemark careers page and search for the Care Coordinator position.
   • Upload your resume and cover letter through the online portal.
4. Prepare for the Interview:
   • Be ready to discuss your previous experience, strengths, and how you’d contribute to the clinic’s success.
5. Reach Out for Support:
   • If you need accommodations during the application process, contact Lifemark to ensure a smooth experience.

APPLY HERE: