ParaMed Home Health Care, a leader in providing compassionate care, is looking for a Part-Time Care Team Coordinator to join their team. If you have a passion for customer service and care coordination, this role offers the chance to make a difference in people’s lives. You will work in a dynamic, supportive environment, where your role is vital in matching clients with the right care staff and ensuring smooth operations within the care team.
As a Care Team Coordinator, you will be the primary contact for both clients and field staff, providing superior customer service and supporting the team in the efficient delivery of home health care services. This part-time role requires availability in the afternoons and rotating weekends.
Responsibilities
As a Part-Time Afternoons Care Team Coordinator, your day-to-day tasks will include:
- Matching Clients with Field Staff:
- Assign appropriate staff to clients based on their care needs, availability, and the geographical location of the client’s residence.
- Ensure the right skills are matched to the right client for the most effective care.
- Assist with scheduling shifts that ensure the continuity of care for clients.
- Managing Scheduling:
- Help communicate and manage care schedules, adjusting for any changes and ensuring that both clients and staff are informed promptly.
- Coordinate with staff to ensure care delivery matches client requirements.
- Data Management:
- Maintain accurate and up-to-date records of employee and client information in the system.
- Ensure all communication is documented, including calls and electronic messages.
- Providing Customer Service:
- Respond professionally and courteously to inquiries from clients, families, funders, and staff.
- Document and escalate any complaints or issues related to care, ensuring they are resolved promptly.
- Address all concerns while maintaining the privacy and confidentiality of clients, families, and staff.
- Compliance with Policies:
- Follow ParaMed’s internal policies and procedures when interacting with clients and staff.
- Ensure all communications and interactions respect privacy laws and confidentiality agreements.
Qualifications
To be successful in this role, you should have the following qualifications:
- Education and Experience:
- At least one year of administrative or office experience is an asset.
- Scheduling experience is a plus.
- Skills and Attributes:
- Strong computer skills and familiarity with data entry and scheduling software.
- Exceptional customer service skills, both in person and on the phone.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Compassionate and empathetic when interacting with clients, families, and staff.
- Organizational skills and the ability to multitask effectively in a fast-paced environment.
- Ability to maintain professionalism, especially when addressing sensitive issues or complaints.
Benefits
Working at ParaMed Home Health Care offers more than just a paycheck. As a part-time employee, you will enjoy various benefits designed to support your well-being and career development:
- Employee Recognition and Perks:
- Participate in celebration and recognition programs designed to acknowledge your hard work.
- Exclusive employee perks and discounts.
- Comprehensive Health and Dental Benefits:
- Access to a comprehensive health and dental plan that includes coverage for you and your family.
- Education and Growth Opportunities:
- Enjoy an education allowance for you and your family to continue learning and growing.
- Take advantage of career development resources to help you grow within the organization.
- Supportive Work Environment:
- Benefit from ParaMed’s Employee Assistance Program, offering support for personal and professional challenges.
- Work in a team-oriented, compassionate environment with a strong commitment to quality care.
Applying Guide
Ready to apply? Follow these steps to join the ParaMed team as a Care Team Coordinator:
- Prepare Your Documents:
- Update your resume to highlight your experience in administrative tasks, customer service, and scheduling.
- Ensure your resume reflects any relevant skills such as computer proficiency and communication abilities.
- Submit Your Application:
- Submit your resume along with a cover letter detailing why you would be a great fit for the Care Team Coordinator role.
- Be sure to tailor your application to reflect your experience and enthusiasm for customer service and healthcare.
- Showcase Your Skills:
- Highlight your ability to multitask, handle scheduling responsibilities, and provide exceptional customer service in your cover letter and resume.
- Contact ParaMed for Assistance:
- ParaMed is committed to accommodating all applicants. If you require any assistance or accommodations during the application process, reach out to their team for support.
Why ParaMed?
ParaMed Home Health Care has been dedicated to helping people live better lives for over 40 years. By joining their team, you’ll contribute to providing the most compassionate and reliable care possible. As a Care Team Coordinator, you will be part of a winning team that values collaboration, continuous improvement, and making a real difference in the lives of others.
Take the next step in your career and become part of a company that is focused on building meaningful relationships and providing exceptional care to those in need!