As a Customer Experience Associate, you will be the face, character, and heart of the branch. Scotiabank puts its customers first, and your main priority will be helping them achieve their financial goals. You will build strong relationships with clients by providing exceptional service, ensuring their needs are met, and introducing them to new banking solutions.
Key Responsibilities
- Customer Relationship Building: Develop and nurture long-standing customer relationships by understanding their needs and offering personalized solutions.
- Transaction Processing: Handle day-to-day customer transactions accurately and efficiently.
- Sales & Service: Identify opportunities to fulfill simple sales needs and meet branch targets.
- Technology Expertise: Guide customers on how to use mobile banking applications and assist them with digital banking solutions.
- Customer Education: Explain complex banking concepts in a simple and understandable way.
Ideal Candidate
You will be a great fit for this role if you:
- Customer Service Experience: Have a proven track record of customer service either through work or community involvement.
- Strong Communication Skills: Can easily connect with customers and understand their needs.
- Sales Experience: Comfortable in simple sales situations and capable of identifying customer needs.
- Tech-Savvy: Proficient in using technology and enthusiastic about helping customers with digital banking tools.
- Team-Oriented: Thrive in a collaborative work environment and contribute positively to team goals.
- Eagerness to Learn: Demonstrate a desire for personal growth and development in a fast-paced environment.
What’s in it for You?
- Career Growth: Scotiabank offers a rewarding career path with opportunities for professional development and internal training to support your growth.
- Recognition & Rewards: High-performance is recognized and rewarded, with support from leadership for career advancement.
- Comprehensive Benefits: Competitive compensation and benefits package.
- Inclusive Environment: A culture of inclusivity, providing accommodations for applicants as needed.
How to Apply
If you are excited about joining a forward-thinking organization and making a difference in your community, apply directly online to be considered for this role.
About Scotiabank
Scotiabank is a leading bank in the Americas, committed to helping customers, families, and communities achieve success. We provide a wide range of products and services, including personal and commercial banking, wealth management, and more. We value the unique skills and experiences each individual brings and are committed to maintaining an inclusive and accessible environment.
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