As the Community Specialist, you will be responsible for executing our store’s community strategy, focusing on building relationships, hosting events, and supporting our marketing initiatives. You’ll work closely with local ambassadors and community partners to enhance our store’s presence as a hub of community engagement, all while providing world-class customer experiences on the store floor.
Core Responsibilities
- Collaborate with Store Leadership: Work together to implement the community strategy and enhance guest experiences through community foundations.
- Manage Key Relationships: Establish and nurture relationships with local ambassadors, members of our Sweat Collective, and studio partners to increase guest acquisition and retention.
- Engage with the Local Community: Identify future ambassadors and partners while promoting our store as a community hub.
- Connect with Guests: Assess guest needs, provide technical product education, and integrate omnichannel programs for a seamless experience.
- Participate in Community Events: Support and/or host local and regional events to enhance our community presence.
- Execute Product Seeding: Implement our marketing strategy through community partners and ambassadors.
- Analyze Community Data: Review metrics and provide insights to store leadership about community initiatives and events.
- Foster an Inclusive Team Environment: Create a respectful and welcoming atmosphere that celebrates diversity and ensures a positive experience for all team members.
Job Requirements
Eligibility
- Must be legally authorized to work in Canada.
- Reliable transportation to the assigned store.
Schedule/Availability
- Work schedule may vary based on store needs, including mornings, afternoons, evenings, weekends, and holidays.
- Flexibility to accommodate peak times and special events.
Experience
- Minimum of 1 year in customer service, community engagement, grassroots marketing, or brand engagement.
Nice-to-Have
- Education: High school diploma or equivalent.
- Experience: Skills in building relationships with clients, motivating team members, and achieving goals.
What We Look For
- Inclusion & Diversity: Support an inclusive environment that values differences.
- Integrity: Act in an honest and ethical manner.
- Connection and Partnership: Build strong relationships with team members and guests, fostering community partnerships.
- Planning & Organizing: Effectively manage time and tasks to meet priorities.
- Collaboration: Work productively with others to achieve common goals.
- Learner Mindset: Be curious and open to feedback, constantly seeking to grow and develop.
- Self-Leadership: Take responsibility for your actions and inspire others to support shared goals.
- Effective Communication: Clearly convey information and actively listen during interactions.
Work Environment
- You will work in various environments, including a lively store atmosphere and community locations.
- Your role involves forming new relationships and engaging in fitness-related events.
- Work will be both collaborative and independent, utilizing technology as needed.
Compensation & Benefits
- Base Pay Range: $19.25 – $22.14/hour (subject to local minimum wage).
- Target Bonus: $3.00/hour.
- Total Pay Range: $22.25 – $25.14/hour, reflecting our pay-for-performance philosophy.
Additional Benefits
- Comprehensive health and dental benefits, including mental health plans.
- Paid time off.
- Retirement plan matching.
- Generous employee discounts.
- Fitness and yoga classes.
- Support for new parents.
- Access to a wide range of development courses.
- Mentorship programs and leadership series.
Note: Benefits and incentive programs have eligibility requirements and may change without notice.
Ready to Apply?
If you’re excited about making a difference in your community with Lululemon, we encourage you to apply! Share your passion for fitness and community building, and join us in creating positive connections.