ParaMed Home Health Care is a leading provider of compassionate, professional care. We are looking for a Full-Time Assignment Coordinator to join our team. In this role, you will be the main point of contact between clients and field staff, ensuring that the right care is provided at the right time. You will use your excellent customer service skills to match clients with field staff based on their specific needs. This position requires availability Monday to Friday, with rotating weekends, and the ability to work 8-hour shifts between 6 a.m. and 10 p.m.
As an Assignment Coordinator, you will play a key role in supporting our mission to provide the highest quality home health care to clients across our service areas. Your work will directly impact the well-being of our patients and the efficiency of our care teams.
Responsibilities
As a Full-Time Assignment Coordinator, your daily tasks will involve coordinating the care schedules of our clients and field staff. Here’s what you can expect:
- Scheduling and Staff Assignments:
- Assign the right staff to patients based on various factors such as patient needs, staff availability, and skill requirements.
- Build and update care schedules for patients, ensuring there is no disruption in care services.
- Ensure continuity of care by managing schedules effectively.
- Data Management and System Updates:
- Enter and maintain accurate employee and patient data in the computerized system.
- Regularly update patient and staff information to ensure the records are current and complete.
- Customer Service and Communication:
- Respond professionally and promptly to calls and messages from clients, families, staff, and funders.
- Provide excellent customer service in all interactions, addressing any concerns or issues as they arise.
- Document and track all communications with patients and staff, ensuring that the necessary actions are taken.
- Record Keeping and Reporting:
- Keep detailed records of all staff-patient interactions, including scheduling changes, updates, and issues.
- Report any concerns or incidents that require follow-up action or escalation.
- Maintain Confidentiality:
- Ensure that all patient and staff information is kept confidential and handled according to privacy policies and regulations.
Qualifications
To be successful in this role, you should bring the following qualifications:
- Experience:
- At least one year of administrative or office experience is an asset.
- Scheduling experience is preferred, as this role will involve managing and updating schedules regularly.
- A healthcare background is strongly preferred, as it will help you understand the nuances of patient care and field staff coordination.
- Skills:
- Strong computer skills, particularly in using scheduling software, databases, and Microsoft Office tools.
- Excellent customer service skills, with the ability to effectively communicate with clients, families, and staff in a professional and compassionate manner.
- Strong oral and written communication skills to manage communications efficiently across various platforms.
- A high level of organization and the ability to multitask in a fast-paced environment.
- Attributes:
- Compassion and empathy, especially when interacting with patients and their families.
- A proactive approach to problem-solving and handling sensitive situations.
- Strong attention to detail and accuracy in all tasks, especially data entry and scheduling.
Benefits
Working as a Full-Time Assignment Coordinator at ParaMed Home Health Care comes with several benefits to help you thrive in your role:
- Employee Recognition:
- Participate in celebration and recognition programs to acknowledge your contributions and hard work.
- Enjoy employee perks and exclusive offers as part of a team that values your efforts.
- Health and Wellness Benefits:
- Access comprehensive health and dental plans, ensuring you and your family are covered.
- Utilize the Employee Assistance Program (EAP) for personal support and professional counseling.
- Educational Support:
- Benefit from an education allowance for you and your family, helping you further your education and professional development.
- Work-Life Balance:
- Enjoy a supportive work environment that promotes a healthy work-life balance and offers both part-time and full-time positions.
- Gain the flexibility to meet your personal and professional needs.
- Job Security:
- As part of ParaMed’s 40-year tradition of compassionate care, you will be joining a stable, established organization with long-term growth potential.
Applying Guide
Ready to apply for the Assignment Coordinator position? Follow these steps to complete your application:
- Prepare Your Documents:
- Update your resume to highlight your administrative, scheduling, and customer service experience.
- In your cover letter, express your passion for healthcare and customer service, and why you’re interested in the Assignment Coordinator role.
- Submit Your Application:
- Submit your resume and cover letter through the ParaMed recruitment platform. Ensure that your documents are tailored to the role and emphasize your relevant experience.
- Showcase Your Skills:
- Highlight any scheduling or healthcare-related experience that will make you stand out as a candidate. Be sure to demonstrate your communication skills and your ability to manage multiple tasks efficiently.
- Contact ParaMed for Assistance:
- ParaMed is committed to accommodating all applicants. If you need any support or accommodations during the application process, don’t hesitate to reach out to their team.
Why Choose ParaMed?
ParaMed Home Health Care has a long-standing tradition of providing the highest quality care to patients, and they continue to make a meaningful impact in the healthcare industry. By joining ParaMed as an Assignment Coordinator, you will be part of a compassionate, dedicated team working to improve lives. If you’re looking for a fulfilling job where you can help people and grow your career, ParaMed is the place for you. Join us today and help us continue to deliver the most compassionate care possible!