Altis Recruitment is looking for a dedicated Branch Supervisor to manage operations at our fast-paced service center in Guelph. This role is perfect for an individual with strong leadership skills who can oversee daily activities, ensure service delivery standards are met, and lead a team of front-line employees. The ideal candidate will possess adaptability, initiative, and excellent communication skills.
Roles and Responsibilities
As the Branch Supervisor, your primary responsibilities will include:
- Daily Operations Management: Plan, organize, and manage the daily activities of front-line employees to meet service objectives.
- Supervision of Customer Operations: Oversee customer-facing operations, ensuring compliance with company policies and procedures.
- Workflow Coordination: Coordinate workflows within the service center, manage staff assignments, and resolve operational issues as they arise.
- Staff Leadership: Lead staff meetings, provide technical assistance, and offer training on new system updates and processes.
- Performance Monitoring: Monitor staff performance, provide constructive feedback, and initiate disciplinary measures when necessary.
- Customer Service Duties: Perform customer service duties or operational tasks as required to support the team.
Qualifications and Skills
To succeed in this position, candidates should have:
- Experience: 4 to 6 years of supervisory experience in a fast-paced environment.
- Customer Service Knowledge: A strong understanding of customer service operations and staff supervision.
- Communication Skills: Excellent oral and written communication skills.
- Performance Management: Ability to manage performance, foster teamwork, and handle stress effectively.
- Technical Proficiency: Proficiency in Microsoft Outlook, Word, and Excel.
- Flexibility: Willingness to work extended shifts, including weekends during peak periods.
- Background Check: Ability to pass a Criminal Record Check.
Nice-to-Haves
- Experience in a unionized environment and familiarity with collective agreements would be advantageous.
Benefits
Altis Recruitment offers a competitive benefits package, including:
- Vacation: Enjoy 15 days of vacation per year.
- Retirement Savings: 6% RRSP matching to help you save for the future.
- Comprehensive Benefits Plan: Access to a comprehensive benefits plan to support your health and well-being.
Applying Guide
If you are interested in applying for the Branch Supervisor position, please follow these steps:
- Update Your Resume: Make sure your resume highlights your relevant experience and leadership skills.
- Craft a Cover Letter: Write a cover letter that expresses your interest in the role and how your skills align with our needs.
- Submit Your Application: Send your resume and cover letter to our recruitment team via the provided application portal or email.
- Prepare for Interviews: If selected, be ready to discuss your experience and how you can contribute to our service center’s success.
- Follow Up: If you haven’t heard from us within a week, feel free to reach out to express your continued interest in the role.