As a Retail Floor Supervisor at Talize, you will play a vital role in supporting the Retail Floor Manager and ensuring that our store operates smoothly and efficiently. You will lead and motivate the Retail Floor Team Members, manage daily store operations, and contribute to a positive and safe work environment. This position is ideal for someone with retail experience and leadership skills, looking to take on more responsibility in a dynamic retail environment.
Key Responsibilities:
Leadership:
- Coordinate the efforts of Retail Floor Team Members to ensure daily department standards are met.
- Assist with the selection, screening, interviewing, hiring, and onboarding of new Retail Floor Team Members.
- Lead training sessions on point-of-sale operations, customer service, merchandising, loss prevention, company policies, and recovery duties.
- Actively participate in management meetings and share relevant information to support team goals.
Employee Relations:
- Provide guidance to team members regarding company policies and procedures.
- Report policy infractions to the Retail Floor Manager and General Manager.
- Assist in organizing employee recognition programs and events to foster a positive work environment.
Health and Safety:
- Monitor all areas of the store to ensure they are clean and organized according to company standards.
- Follow and enforce company guidelines against external and internal theft, taking appropriate action when necessary.
- Identify and report workplace hazards to the General Manager and Joint Health and Safety Committee.
- Document and report any accidents involving employees or customers promptly.
Departmental Responsibilities:
- Conduct regular floor walks to set priorities and delegate tasks to team members.
- Accurately manage register transactions, including exchanges, refunds, and tax exemptions.
- Assist customers with inquiries, complaints, and transactions in a timely manner.
- Ensure the sales floor is well-stocked and merchandise is properly displayed.
- Securely handle store funds and process cash deposits.
Other Duties:
- Maintain professionalism in all communications with peers, managers, and customers.
- Collaborate with store management to ensure smooth operations and production.
- Be responsible for opening and closing the store.
- Perform other job-related duties as assigned.
Qualifications:
- 2+ years of experience in retail.
- 1+ years of experience in a leadership role.
- Previous experience in a thrift retail environment is an asset.
Core Competencies:
- Customer Oriented: Develop creative approaches to enhance the customer experience.
- Attention to Detail: Ensure the store is visually appealing and merchandise is properly displayed.
- Job Recognition: Know when to escalate specific situations to the Retail Floor Manager.
- Reliability: Demonstrate commitment, dependability, and accountability in completing tasks and projects.
- Team Building: Promote a positive and inclusive working environment within the retail team.
- Communication: Clearly articulate messages to individuals and groups, ensuring comprehension.
Physical Requirements:
- Ability to stand and walk for the duration of the shift.
- Regularly bend, reach, and perform repetitive actions.
- Lift and carry items up to 50 lbs without assistance throughout the shift.
- Push and pull merchandise containers on wheels weighing up to 500 lbs.
Work Environment:
- Exposure to dust throughout the shift.
- Periodic exposure to temperature fluctuations and noise levels.
- Work hours include days, evenings, weekends, and holidays.
- Interaction with customers, clients, and the public.
Benefits:
- Competitive hourly wage with opportunities for growth.
- Employee recognition programs.
- Supportive and inclusive work environment.
- Opportunity to work with a diverse team and gain valuable retail experience.
Application Instructions: If you are passionate about retail, possess leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for the Retail Floor Supervisor position at Talize. Applications can be submitted through our career portal or in person at the Langley store.
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