Recruitment Partners Inc. is seeking a Client Support Coordinator (Administrator) for a full-time, hybrid position in Edmonton, AB. This role is perfect for someone who thrives in a fast-paced environment and possesses strong organizational and customer service skills.
About the Role:
As a Client Support Coordinator, you will be the first point of contact for clients regarding software license purchases and basic troubleshooting. This position requires excellent multitasking abilities and a proactive approach to managing administrative priorities.
Key Responsibilities:
- Serve as the primary administrative contact for client inquiries related to software license purchases and basic troubleshooting, ensuring responses within one business day.
- Provide initial support for clients experiencing installation issues and simple troubleshooting problems.
- Create and manage software license codes for new product releases and distribute them to clients.
- Prepare quotes, track progress, ensure acceptance of software license agreements, and manage product packages for distribution.
- Support external courses related to various projects managed by the company.
- Forward client contracts, agreements, and purchase orders to the Contract Administrator for review and approval.
- Oversee the software license replacement program for clients.
- Register clients for online demo versions of products and follow up for feedback and potential orders.
- Coordinate invoice requests with the Finance department for processing.
- Generate weekly product sales and marketing summary reports.
Qualifications:
- Accredited Business Diploma or Degree with 2+ years of relevant experience.
- Excellent multi-tasking, planning, organizational, and problem-solving skills.
- Strong verbal and written communication skills, along with proofreading, editing, and formatting expertise.
- Proven track record of providing excellent customer service to colleagues and international clients.
- Advanced proficiency in word processing, spreadsheet, and database software.
- Attention to detail with a flexible approach to work responsibilities.
Why Join Recruitment Partners Inc.?
We are an Alberta-based recruitment firm dedicated to building long-term relationships and securing top talent for Alberta’s best employers. Our collaborative, consultative approach focuses on what’s best for both clients and candidates, resulting in reduced turnover and enhanced employee engagement.
If you are interested in this opportunity and meet the qualifications, please click the “Apply” button to submit your resume directly to Lily Brooks.
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