Application Support Analyst

Are you ready to kickstart your career in technology? Société Générale is looking for an Application Support Analyst to join our Global Banking Technology & Operations (GBTO) team in Montreal. In this role, you will play a crucial part in supporting our regulatory reporting and trading applications. If you’re passionate about technology, enjoy solving problems, and want to be part of a collaborative team, this position is for you!

Responsibilities

As an Application Support Analyst, your daily tasks will include:

• User Support: Assist users of regulatory reporting and trading applications. You will be the first point of contact for resolving issues and answering questions.
• Process Monitoring: Keep an eye on processes and infrastructure to ensure everything runs smoothly. Your vigilance will help prevent issues before they arise.
• Incident Management: Track and document incidents and user requests, ensuring they are resolved quickly and efficiently. You’ll communicate with users and other teams to keep everyone informed.
• Change Management: Participate in Change Management and Release Management processes. This involves planning and implementing changes to applications while minimizing disruptions.
• Development Contributions: Work within an agile team on development projects. Your input will be valuable in improving our applications and operations.
• Quality Testing: Execute quality assurance tests, including non-regression and post-deployment testing. This ensures our applications function correctly after updates.
• Data Analysis: Conduct data analysis to support users and identify areas for improvement. Your analytical skills will help enhance our services.
• Documentation: Produce and maintain application manuals and runbooks. Keeping documentation up to date is vital for team efficiency and knowledge sharing.

Qualifications

To thrive in this role, you should have:

Must-Have Qualifications:

• Relevant Experience: Experience working in a similar role within a complex information system environment is essential.
• Knowledge Sharing: Strong ability to structure, document, and share knowledge with team members and users.
• Monitoring Skills: Familiarity with monitoring and job scheduling concepts to ensure system reliability.
• Incident Resolution: Experience in handling incident resolutions and user requests efficiently.

Nice to Have Qualifications:

• Financial Background: Prior experience in a financial environment would be an advantage.
• ITIL Familiarity: Basic understanding of the ITIL framework and its application in IT service management.
• Market Knowledge: A foundational knowledge of financial markets and capital market operations.

Education and Language Requirements:

• Education: A bachelor’s degree in computer science or a related field is preferred.
• Languages: Proficiency in English is required, and knowledge of French is a plus. Strong communication skills are vital for collaboration with colleagues and partners in the U.S.

Due to U.S. Federal Securities law, candidates applying for this position must undergo enhanced background screening, including fingerprint collection by a third-party vendor selected by the Financial Industry Regulatory Authority (FINRA).

Benefits

At Société Générale, we believe in supporting our employees with a comprehensive benefits package that includes:

• Vacation: A minimum of 20 vacation days plus 4 personal days to ensure you maintain a healthy work-life balance.
• Parental Leave: A supportive maternity, paternity, and parental leave policy to support new parents.
• Health Accounts: Annual health spending accounts ($2,000/year) and personal spending accounts ($1,000/year) with numerous eligible reimbursement categories, including health, training, and electronics.
• Virtual Healthcare: Fully sponsored virtual healthcare assistance and an Employee Assistance Program for you and your immediate family.
• Diversity & Inclusion Groups: Access to various Employee Resource Groups (ERGs) such as Pride and Allies, American Women Network, and others to engage and connect with colleagues.
• Continuous Development: Opportunities for professional growth through various training programs, including online platforms like Coursera and Pluralsight.

Applying Guide

Ready to join us? Here’s how to apply:

1. Update Your Resume: Make sure your resume highlights your relevant experience, skills, and education.
2. Write a Cover Letter: Write a brief cover letter explaining why you’re interested in this position and how your skills align with our needs.
3. Submit Your Application: Send your resume and cover letter to [insert application link or email]. Please include “Application Support Analyst” in the subject line.
4. Prepare for the Interview: If you’re selected for an interview, be prepared to discuss your experiences and how they relate to the job. Research Société Générale to understand our values and mission.
5. Follow Up: After your interview, send a thank-you email to express your appreciation for the opportunity and reiterate your interest in the position.

APPLY HERE