Application Support Analyst

Are you ready to kickstart your career in a dynamic role at Société Générale? We are seeking an Application Support Analyst for our Montreal, QC location. This is a hybrid full-time entry-level position that offers an exciting opportunity to work within our Global Banking Technology & Operations (GBTO) team. In this role, you will provide critical technical and functional support for applications used by trading and risk analysts in New York. If you’re passionate about technology and eager to learn, this is the perfect opportunity for you!

Responsibilities

As an Application Support Analyst, your daily tasks will involve working closely with a team dedicated to maintaining the stability of our trading applications. Here’s what you can expect:

1. Technical and Functional Support: Provide hands-on support for applications utilized by trading and risk analysts. You will resolve issues efficiently and ensure smooth operation of our systems.
2. Morning and Evening Checks: Start your day by conducting a morning check to verify that production systems are stable before the financial markets open. Similarly, perform an evening check to ensure everything is running smoothly before the Asian markets open.
3. User Ticket Management: Maintain and manage the user ticket backlog using our ticketing system, Unity. Respond to live production incidents directly from users, applying your problem-solving skills to troubleshoot and resolve issues.
4. Collaboration with Development Teams: Work alongside the development team to avoid major incidents and enhance the quality of services provided to traders. Your insights will be invaluable in improving our applications.
5. Continuous Learning: Embrace opportunities to learn key production support practices and gain financial expertise from experienced professionals within the team.
6. Automation Projects: Dedicate time to automate processes using tools like Elasticsearch, Kibana, Scripting, and Autosys to enhance efficiency and effectiveness in your role.

Qualifications

To succeed in this role, you should have the following qualifications:

Must Have:

• Experience: A minimum of 3 years of experience working as an application support analyst.
• Education: A Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• Proven Track Record: Experience in delivering continuous improvements and automation solutions.

Competencies:

• Technical Proficiency: A basic understanding of the technology stack that our products are built on is essential. You should be able to write simple SQL queries and demonstrate basic coding skills in a language of your choice.

Language Skills:

• Bilingual Proficiency: Fluency in both French and English is required, as you will collaborate regularly with colleagues and partners in the United States.

Background Screening:

• Due to U.S. Federal Securities law, candidates applying for this position will need to undergo enhanced background screening, including fingerprint collection by a third-party vendor selected by the Financial Industry Regulatory Authority (FINRA).

Benefits

Joining Société Générale comes with numerous competitive benefits that enhance your overall work experience. Here’s what we offer:

1. Generous Leave Policy: Enjoy a minimum of 20 vacation days plus 4 personal days each year, allowing for a healthy work-life balance.
2. Family Leave Support: We offer a supportive maternity, paternity, and parental leave policy to assist you during family transitions.
3. Health and Wellness Benefits: Access a health spending account (up to $2,000/year) and a personal spending account (up to $1,000/year) for eligible expenses such as health, training, and electronics.
4. Virtual Healthcare Assistance: Benefit from fully sponsored virtual healthcare services and an Employee Assistance Program for you and your immediate family.
5. Professional Development Opportunities: Take part in various training programs through online platforms like Coursera, GoFluent, and Pluralsight to support your continuous growth.

Applying Guide

Ready to apply for the Application Support Analyst position? Here’s how to get started:

1. Prepare Your Application: Update your resume to highlight relevant experience and skills. Write a cover letter explaining why you’re the perfect fit for this role and how you can contribute to our team.
2. Submit Your Application: Send your resume and cover letter . Make sure to include the job title in the subject line for easy reference.
3. Application Review: Our hiring team will review all applications. If you meet our criteria, we will reach out to schedule an interview.
4. Interview Preparation: Be prepared to discuss your experience, skills, and how they align with our needs. Think of specific examples that showcase your problem-solving abilities.
5. Follow Up: After your interview, consider sending a thank-you email to express your appreciation for the opportunity. This helps you stand out and shows your professionalism.

APPLY HERE